Desk Manager Carlsbad Chevrolet

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Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.



College diploma or the equivalent


Driver's License


Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements


move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.


on a regular basis


on a regular basis


on a regular basis

Bending, twisting and/or stooping


Kneeling and/or Squatting



10 lbs to 25 lbs


Reaching and/or lifting overhead




Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands


Pushing and Pulling



General Expectations

Conducts all business in an ethical and professional manner, ensuring maximum customer satisfaction. Forecasts goals and objectives for sales, and gross. Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales. Directs and schedules the activities of all department employees, ensuring proper staffing at all times. Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals. Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system. Develops, implements, and monitors a follow-up system for used-vehicle purchasers. Maintains vehicle inventory. Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople. Conducts daily and weekly sales and sales training meetings. Establishes and enforces product-knowledge standards. Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership. Helps salespeople close deals. Ensures 100 percent turnover of each customer to F&I. Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory. Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales. Studies newspaper ads and any other sources available to find good-quality, low-mileage units. Enforces a 90 day turn policy. Appraises all incoming used vehicles. Plans and controls the display of used vehicles. Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first services appointment. Assists in the development of advertising campaigns and other promotions. Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins. Handles customer complaints immediately and according to dealership's guidelines. Attends managers meetings when requested. Maintains professional appearance. Other duties may be assigned.

Job-Specific Expectations

Forecasts key expenses on a monthly and annual basis. Prepares and administers an annual operating forecast and budget for the used-vehicle sales department. Monitors customer's likes and dislikes, lost sales, and dealership sales history, and conducts local market analyses to determine which vehicles to stock. Ensures that cosmetic and mechanical reconditioning if performed within the dealership's cost and time limitations. Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units. Other duties may be assigned.

Makes sure that departments hold to budgeted revenue and expense objectives.

Creates and facilitates the operating procedures and policies for dealership.

Handles customer complaints sensibly, showing empathy and a constructive attitude.

Addresses customers in a friendly and courteous manner.

Location: Carlsbad, NM
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