Krumland Auto Group

Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

QualificationsEducation

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet the company's production and quality standards.

Physical Requirements Surroundings

spend time indoors in air-conditioned areas.

Sitting

regularly

for prolonged periods

Standing

infrequently

Walking

regularly

Bending, twisting, and/or stooping

infrequently

Climbing

stairs

Repetitive hand/finger movement

regularly

Grasping/grabbing with hands

regularly

Pushing and Pulling

infrequently

Expectations General Expectations

Performs assigned duties in an ethical and professional manner, ensuring maximum customer satisfaction. Greets showroom cutomers and determines the nature of their visit. Directs customers to the correct departmenet, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly, and efficient manner. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Complies with all governmental rules and regulations such as OSHA, GLB Act, Privacty Act etc. Maintains a professional appearance. Other duties as assigned.

Job-Specific Expectations

Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.