F & I Assistant Roswell Toyota
Produces additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new- and used-vehicle customers. Conducts all business in an ethical and professional manner, ensuring maximum customer satisfaction.
High school diploma or the equivalent.
As required by Toyota Motors.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Superior communication skills. Able to interact and get along with all customers. Exerience with F&I product sales, or able to efficiently learn product
move throughout the company facility for most of the shift.
spend time indoors in air-conditioned areas.
on a regular basis
on a regular basis
on a regular basis
Bending, twisting and/or stooping
Kneeling and/or Squatting
25 lbs to 50 lbs
Reaching and/or lifting overhead
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
Pushing and Pulling
Expectations General Expectations
Sells financing and credit life, accident, and health insurance to customers. Provides customers with thorough explanation of aftermarket products and extended warranties. Converts cash deals to finance. Processes all federal, state, and dealer paperwork related to vehicle transaction. Understands and complies with federal, state, and local regulations that affect the new- and used-vehicle and finance departments. Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner. Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting. Acquires and maintains current state insurance license, completing continuing credit insurance education as needed. Provides customers with complete explanation of manufacturer and dealership service procedures and policies. Provides sales force and sales managers with current information about finance and lease programs continually. Trains the sales staff regarding the benefits of financing, insurance and extended service programs. Works with sales managers to secure a reasonable profit from every sale. Coordinates finance forecasting with sales department forecasting to achieve desired levels of penetration and income. Ensures collection of all finance and insurance fees. Prepares reports on finance penetration. Works closely with general sales manager to establish sales department goals and objectives and ensures that they are achieved. Attends managers meetings. Processes salespersons' 'end of month' commission sheets for accounting office payroll. Supervises and trains designated backup to ensure continued efficiency and profitability in the F&I manager's absence. Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals. Maintains a professional appearance. Maintains a clean and professional work environment. Complies with all governmental rules and regulations such as OSHA, FTC, TILA, GLB Act, Privacy Act etc.. Maintains working area neat and clean all the time. Other duties may be assigned. Maintains adequate supplies to carry out his/her duties.
Acquire pertinent information by interviewing customer and then describe available insurance products.
After an analysis of the customer’s situation, provide a description of features and benefits relating to policies and products offered and propose to customer amount and type of coverage based on the analysis.
Compute and quote premium rates for recommended policies.
Contact policyholders to clarify policy, and assist by proposing adjustments or additions in insurance options, or to make changes in beneficiaries.
Obtain loan approval or answer any unresolved questions concerning application information or credit history through appropriate communication with creditors. Approve loan within allocated limits. Notify applicant of loan acceptance or denial.
Enable efficient operation of Finance and Insurance transactions by maintaining amiable and professional relationships with local banks and credit bureau reporting agencies.
Establish closing and vehicle delivery date through consultation with sales representative.
Gather and create necessary forms and other documentation as well as arrange loan closing and vehicle delivery.
Establish credit history and initiate credit bureau investigation.
Determine viability of granting loan through analysis of applicant financial status, credit history etc.
Inspect, assess, and authorize, or recommend, approval of customer application for consumer credit loans.
Answer customer questions, correct if necessary, and ask for signature on all forms, specifically loan application and information authorization forms.
Calculate monthly payment. Inform applicant of credit report, specifically principal borrowed, interest rate, term, monthly payment, and other costs.
Enter necessary information into the computer and keep to procedures to make certain proper and timely completion of all paperwork. Confirm accuracy of all forms.
Achieve specific product sales quotas as allocated by the sales manager.
Consult with potential credit customers to determine available monthly income after living expenses to meet credit obligations. Solicit specified information for loan application.
Utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership.
Expound on the features of all products to customers in addition to their benefits.
Demonstrate to each customer advantages of products over competing brands. Establish their interest in the products presented to them.
Other duties as assigned.